Shipping Policy

Last updated: January 11, 2025

At Lushia, we are committed to providing reliable and efficient delivery services. Please read our shipping policy carefully to understand our procedures and conditions.

Delivery times

We usually deliver within 5 to 10 working days of order confirmation. Delivery times may vary according to destination and potential logistical constraints.

Shipping zones

We ship our products worldwide. However, some restrictions may apply to specific countries or regions. If we are unable to deliver to your address, we will inform you as soon as possible.

Shipping costs

Shipping costs are calculated according to the weight, dimensions and destination of your order. The exact shipping costs will be displayed at checkout.

Order processing

Orders are generally processed within 1 to 3 working days of receipt of payment. You will receive a confirmation email once your order has been shipped, with a tracking number to monitor your package.

Order tracking

Once your order has been shipped, you will receive an e-mail with tracking information. You can track the status of your delivery via the link provided in the e-mail or by logging into your account on our website.

Delivery delays

Although we endeavor to deliver within the times indicated, delays may occur due to factors beyond our control, such as adverse weather conditions, customs delays or logistical disruptions. We thank you for your understanding and patience.

Delivery problems

If you have not received your order on time, please contact us at contact@lushia.fr. We will check the status of your delivery and keep you informed.

Delivery address

Please ensure that the delivery address you provide is accurate and complete. Lushia is not responsible for parcels delivered to an incorrect or incomplete address provided by the customer.

Damaged or lost parcels

If your package arrives damaged or is lost during delivery, please contact us immediately at contact@lushia.fr. We will work with our carrier to resolve the problem and ensure that you receive your order or a replacement package as soon as possible.

Shipping restrictions

Certain restrictions may apply to bulky or heavy items, and additional charges may be incurred for these items. We will inform you of any additional charges before finalizing your order.

How to contact us

If you have any questions about our shipping policy, please contact us at contact@lushia.fr. We will be happy to assist you.

Thank you for choosing Lushia for your online shopping.